Terms & Conditions

Welcome to mynaturesmaid.com website terms and conditions for use.

These terms and conditions apply to the use of this Nature's Maid website. Please read through the terms and conditions. If you do not agree with the terms and conditions do not use this Website. If you do access the Website, and /or place an order, you thereby agree to be bound by these terms and conditions set out below.

How to Order: All orders can be placed online through the Website. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way. All orders subject to availability.

Acceptance of Order: No order placed by you shall be deemed to be accepted by Nature's Maid until a written acknowledgement of your order is issued by Nature's Maid or (if earlier) Nature's Maid delivers the goods to you.

Method of Payment: You can pay either by VISA, Master Card, Switch, Maestro, or Electron. Cheques and Postal Orders are accepted and must be sent to the following address prior to goods being dispatched, Nature's Maid, 100 Pall Mall, St James London SW1Y 5NQ. Goods will be dispatched once cheques have cleared. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. No responsibility can be taken by Nature's Maid for incorrect, or incomplete, details submitted on the website. Orders without this information will not be successfully processed. Card fraud is illegal and perpetrators will be prosecuted in all cases. We will take payment in GB pounds (£) and your payment card will be charged accordingly at the exchange rate at the time of payment taken.

We get authorisation from your card at the time we receive your order, once we have checked your card details and stock availability. Your card will be debited for goods that are in stock and ready for dispatch. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

Pricing Policy: VAT & The EU, All products on mynaturesmaid.co.uk are priced in pounds sterling and include EU VAT at the appropriate local rate. Any duties or local taxes are payable by the purchaser at the appropriate local rate. Orders to individuals in non-EU countries are tax deductible. Sales to VAT-registered businesses and organisations within the EU will not be charged VAT provided that VAT registration numbers and business details accompany every order Third Party Sites: Nature's Maid is not responsible for the content of external internet sites. This includes prices and listed products.

The price you pay is the price displayed on this website at the time we receive your order apart from following exceptions:

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery: Goods will be delivered as stated in our delivery information section on the website. We aim to dispatch goods in stock as quickly as possible. The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer. We undertake to inform you of any subsequent change to the delivery time.

At this time we are unable to deliver to PO Boxes, so any delivery to such an address will not be able to be processed.

Overseas Delivery - This includes The Channel Islands and Republic of Ireland Delivery will be charged according to weight. Alternatively please contact us by email at hello@mynaturesmaid.com with details of the items you wish to purchase and we will calculate the delivery charge for you and advise you on how to proceed with the order.

Deliveries to Norway, Switzerland, Iceland and Liechtenstein will require a personal ID number supplied for each dispatch in accordance with EFTA. Any additional duty charges, will be paid by the customer. Should these charges be paid by Nature's Maid, the customer's payment card will be debited accordingly. This will include any additional charges that are made to Nature's Maid by the carrier, plus a ?10 administration fee.

In the event that your order hasn't arrived within a reasonable period of time please contact us. You will need to provide us with a dated copy of your signature along with your written instructions and details of your order.

Any items that exceed the weight delivery limit of 30kg will be subject extra postage charges. Return of Goods Policy: Goods can be returned for a full refund (including delivery charge) if they are faulty or if the wrong item has been dispatched within 14 days after receipt of goods. In this event, simply return the goods to Nature's Maid, 100 Pall Mall, St James, London SW1Y 5NQ. Please contact our After Sales team on 0208 133 4881or email them hello"mynaturesmaid.com if you have a query.

If the goods have been dispatched as ordered but are unwanted, then they can be returned to us providing they are unused and received within 14 days of the purchase order for a repayment or exchange. Any delivery charges incurred are non-repayable. (*This applies to internet) If the goods have been dispatched as ordered, but are unwanted due to their description on the website being incorrect or misleading, then they can be returned for a repayment (including delivery charge) within 14 days after the receipt of the goods.

With the exception of unwanted goods, items must still be unused, have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.)

Cancellation Policy: We aim to meet The Distance Selling Regulations and subject to the provisions of our returns policy outlined above, every customer has the right to cancel their order within 7 days of receiving the goods.

Complaints: We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be emailed to hello"mynaturesmaid.com, or mailed to Nature's Maid, 100 Pall Mall, St James, London SW1Y 5NQ. Alternatively, you may telephone Customer Services on 0208 133 4881, 9am to 5pm, Monday to Friday: Except Bank Holidays.

We aim to acknowledge by email any emailed or mailed complaint within 24 hours, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

Errors and Omissions. We strive to keep our website and publications accurate, up to date and error free. However, whilst every effort has been made to make them so, no responsibility can be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Data Protection and Privacy: Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be addressed to the attention of: The Data Protection Officer, Nature's Maid, 100 Pall Mall, St James, London SW1Y 5NQ or by e-mail at hello@mynaturesmaid.com

We will not disclose or divulge this information to others in ways different from what is stated in these terms and conditions. Nature's Maid collects information from users of our website at several different points.

Where an order form exists, we will request information from the user as required. Here a user must provide contact information (like name, shipping address, landline telephone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. In case of difficulty in processing an order, this information will be used to contact the user.

We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.

Users who no longer wish to receive information may opt-out of receiving these communications by emailing us at unsubscribe@mynaturesmaid.com

Security: This website takes precautions to protect users' information. When sensitive information is submitted via the Website, that information is encrypted and is protected with SSL. Once an order is received, the payment details are erased. The servers on which we collect and store personal information are kept in a secure environment.

All financial records of customers are shredded and are not kept.

Notification of Changes: Any changes to our privacy policy will be placed on our website. If we decide to use personal information in a way different from that stated at the time it was collected, we will notify users by way of an email. Users will then have a choice as to whether or not we can use their information in this different manner. Information will be used in accordance with the privacy policy under which it was collected.

If you feel that this company is not abiding by its privacy policy, you should first contact the Compliance Officer, letters should be addressed to the Compliance Officer, Nature's Maid, 100 Pall Mall, St James, London SW1Y 5NQ.

Exclusion of Nature's Maid liability: The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make any decision or take any action. Nature's Maid does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Website.

Nature's Maid makes no warranty that this Website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this Website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

Copyright: Unless otherwise specified the copyright in the contents of all the pages in this Website are owned or licensed to Nature's Maid, or are used with permission from the owner. The contents of this Website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of Nature's Maid, except when this occurs incidentally while using the site for private and non-commercial use.

Jurisdiction: The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this Website and its use and these terms and conditions.

Fraud Prevention: To help us prevent fraud, orders £200.00 or more will require a landline telephone number.

Company Details

Nature's Maid, 100 Pall Mall, St James, London SW1Y 5NQ

T: 0208 133 4881